Travel Assistance for Migration to Australia| IOM Australia

Flexible airfare and baggage allowance for migrants coming to Australia and New Zealand: let us take care of your travel arrangements while you focus on preparing for your new life in Australia/New Zealand.

If you are a new migrant settling in Australia or New Zealand, IOM is here to help and can offer you flexible fares and generous baggage allowance on carriers operating from/to Australia covered under the IOM global agreement.

Who is eligible?

IOM can assist you if you are settling for the first time in Australia or New Zealand with the following visas:

• Humanitarian visas

IOM offers travel assistance for Global Special Humanitarian Visa (Subclass 202) holders (including visas for the Community Support Programme). Our priority is "continuity of care": we monitor each movement from embarkation through transit to arrival, assisting at each point, and alerting of any changes to itineraries and schedules.

• Family visas & Skilled migration visas

IOM travel assistance includes flexible airfares with increased baggage allowance and the ability to select additional optional assistance depending on your requirements. Optional assistance may include transit assistance, airport assistance, assistance with exit permits, and arranging medical or non-medical escorts.

IOM CANNOT assist you in traveling to Australia or New Zealand for the following purposes:

• Travelling to Australia or New Zealand with a tourist visa
• Working Holiday visas
• Traveling to Australia or New Zealand with any other short-stay visa
• International students (except the scholarship holders who have been referred to IOM by their government or university)

How can I apply?

Step 1: Contact us

The applicant or their sponsor can contact IOMAustralia@iom.int to start the process. IOM will respond to any questions you might have. To provide you with a quote, please include in your email:

• Copy of the visa grant letter.
• Completed Case Details Sheet.

Step 2: Quote

IOM will provide you with a quote for airfares and baggage allowance.

Step 3: Payment

Once you accept the quote, IOM will send you the payment advice which includes various payment options.

Step 4: Ticketing

Once the payment has been received, IOM will issue the tickets and email them to you.

Frequently Asked Questions:

I have already purchased my ticket. Can IOM help me increase the baggage allowance?

No, IOM can only help you increase the baggage allowance when flights are booked and ticketed through IOM.

How can I make the payment to IOM?

You can make the payment by electric fund transfer, bank cheque, or by money order. You can also make the payment in person at the IOM office closest to you.

Payment can be made by yourself or through your sponsors or friends in Australia.

I have already made an initial entry to Australia to find a job and went back to my country. Now I am ready to settle in Australia with my family. Can I still access IOM services?

If you did not use IOM services for the initial entry and your second travel is your settlement travel, you still have access to IOM services.

Can IOM help me arrange the shipment of my household items?

No, IOM can only assist you with the discounted ticket and more generous check-in baggage. For shipments, you will need to contact a cargo company in your local area.

I am planning to go to Australia and come back in 2-3 months later to sell my house. Can IOM issue a return ticket for me?

No, IOM can only assist you with one-way settlement travel.

Can I change my flight once the payment is made?

Yes, you can change the flight, subject to the conditions and availability.

Can I cancel my flight once the payment is made?

As a rule, if the travel is cancelled after payment has been received, IOM will refund the full amount of airfare less any cancellation penalty incurred by the airlines. (We) IOM will also retain our service fee as an administrative charge.

I would like to have a stop-over en route.

Voluntary stop-over is not permitted for travel under IOM auspices.