Concessional airfare and baggage allowance to the migrants coming to Australia and New Zealand:

If you are a new migrant settling to Australia or New Zealand, IOM offers you discounted fares and concessional baggage allowance on carriers operating from/to Australia covered under IOM global agreement.

Who is eligible?

IOM can assist you if are the first-time settler to Australia and New Zealand with the following visas:

  • Humanitarian visas
  • Family visas
  • Skilled migration visas

IOM CANNOT assist you if you are travelling to Australia or New Zealand for following purposes:

  • Travelling to Australia or New Zealand as tourist
  • Working Holiday
  • Travelling to Australia or New Zealand with any other short-stay visa
  • International students (except the scholarship holders who have been referred to IOM by the government or university)
How can I apply?

Step 1: Quote

Before you consider accessing to IOM services, Please contact so that IOM can provide you with the quote and baggage allowance. Please contact IOM and request for a quote as soon as possible, or at least three months before the visa expires.

Step 2: Booking request

Once you agree with the quote, please email the below items to

Copy of the letter of visa grant from the Department of Immigration and Border Protection or Immigration New Zealand.
Completed Case Detail Sheet
Scanned copy of the passport of each passenger

Step 3: Booking

IOM will come back to you with the provisional booking.  If there is no seat available on the day you specified on the form, you will be advised of alternative options before the booking is finalised.

Step 4: Payment

Once the booking is accepted by you, IOM will send you the payment advice which also includes various payment options.

Step 5: Ticketing

When the payment is received, IOM will issue the tickets and email them to you.


Frequently Asked Questions:

I have already purchased my ticket. Can IOM help me increase the baggage allowance?

No, IOM can only help you increase the baggage allowance on the flights booked an ticketed through IOM.

How can I make the payment to IO

You can make the payment by electric fund transfer, bank cheque, or money order. You can also make the payment to the IOM office closest to you.

You can make the payment by your own, or through your proposers or friends in Australia.

I have already made an initial entry to Australia to find a job and went back to my country. Now I am ready to settle to Australia with my family. Can I still access to IOM services?

If you did not use IOM services for the initial entry and your second travel is your settlement travel, you can access to IOM services.

Can IOM help me arrange shipment of my household items?

If you did not use IOM services for the initial entry and your second travel is your settlement travel, you can access to IOM services.

No, IOM can only assist you with the discounted ticket and more generous check-in baggage. You need to contact the local cargo company.

I am planning to go to Australia and come back in 2-3 months later to sell my house. Can IOM issue return ticket for me?

No, IOM can only assist you with one-way settlement travel.

Can I change my flionce the payment is made?

Yes you can change the flight, subject to the conditions and availability.

Can I cancel my flight after the payment is made?

As a rule, if the travel is cancelled after payment has been received, IOM will refund the full amount of airfare less cancellation penalty incurred by the airlines. We will retain the service fee as an administrative charge.

I would like to have a stop-over en route.

Voluntary stop-over is not permitted for the travel under IOM auspices.