IOM offers travel assistance for Global Special Humanitarian Visa (Subclass 202) holders under the Australia's Special Humanitarian Programme (SHP).  As many SHP entrants are first-time travellers, IOM movement services emphasize “continuity of care” with IOM monitoring each movement from embarkation through transit to arrival, providing assistance as needed at each point, and alerting sponsors/receiving authorities of any changes to itineraries or schedules.  

The proposers of SHP visa holders will need to pay their own travel costs.  

IOM can assist you under our prepaid migration travel programme.


Who is eligible?

IOM can assist the travel of the people coming to Australia and New Zealand under the following purposes:

  • Settlement of humanitarian visa holders
  • Settlement of family visa holders
  • Settlement of skilled migration visa holders

IOM CANNOT assist the people coming to Australia or New Zealand under following purposes:

  • People travelling to Australia or New Zealand as tourist
  • Travel of Working Holiday Visa or Work and Holiday Visa holders
  • Any other short-stay visa holders requiring return tickets to enter to Australia or New Zealand
How does the service works?

Due to the large number of travellers especially in peak season, you are advised to contact IOM as soon as a visa has been granted or at least three months before the visa expires.

Step 1: Quote

Before you consider accessing to IOM services, Please contact IOM Canberra Resettlement ( so that IOM can provide you with a quote.

Step 2: Booking request

If this quote is acceptable, you are required to prepay the deposit to IOM. Please also forward the following items to

Photocopy of the letter of visa approval from the immigration department. Complete Case Details Sheet. Proof of payment of the deposit.

Step 3: Travel Arrangement

Upon the receipt of the above documents, IOM Canberra sends the booking request to our respective missions. They will contact the migrants in the country of the departure to check their identification, visas and travel documents, and discuss the departure date. In some countries, the migrants may be asked to ensure to meet the health requirement. Please note that travel arrangements process can take at least 3-10 weeks depending on the circumstances of the case

Step 4: Payment

Once the travel is booked, IOM will contact you with the travel details and the travel costs. You are required to make the payment within a week after the payment notification. If the departure is within a week, you are required to make the payment immediately.

No Interest Loan Scheme (NILS)

The No Interest Loan Scheme program is currently under a review process towards ensuring its sustainability. In view of the above process, IOM may not be able to assist with new requests currently.