Australia and New Zealand Programmes Feedback Form

The international Organization is committed to humane and dignified migration for all.

To ensure our high standards of service are maintained and improved upon we welcome your feedback.

Providing your Feedback

This feedback form includes 18 questions and free space to provide any additional feedback you would like to provide.

One feedback form may be completed on behalf of a single family unit.

 

IOM values all feedback.

If you do not wish to answer a question, please complete only the questions you feel are relevant and you are comfortable providing responses to.

 

IOM will not collect or share your personal information without your consent

 

Case Profile

3. Destination Country
4. Visa Class
Please provide the numbers in the box below of each category in your family case.
Please provide the numbers in the box below of each category in your family case

IOM Migration Advice and Visa Application Assistance

The IOM offers migration advice and visa application assistance for migration to Australia through our Registered Migration Agents to self-funded migrants. This type of assistance is available in exchange for a service fee. In some locations IOM also provides visa application form filling assistance to humanitarian migrants. This type of assistance is provided free of charge
7. Please indicate which assistance you, or a member of your family received from IOM
8. Please indicate your level of satisfaction with the assistance received below.

IOM Delivered Australian Cultural Orientation Programme

IOM provides the Australian Cultural Orientation Program to humanitarian entrants to Australia free of charge.
9. Please indicate if you participated in the Australian Cultural Orientation Programme (AUSCO).
10. Please indicate your level of satisfaction with the assistance received by choosing below.

IOM Immigration Medical Examinations

IOM conducts immigration medical examinations in accordance with instructions provided by the requesting government to allow the requesting government to assess the individual against health criteria for migration. The services of IOM are provided to government funded humanitarian migrants free of charge and to self-funded migrants in exchange for a service fee.
11. Please indicate if your immigration medical examination(s) was provided by IOM or an external panel physician.
12. Please indicate your level of satisfaction with the assistance received by choosing below.

IOM Departure Health Checks

IOM provides departure health checks free of charge to all humanitarian entrants to Australia approaching their departure. The departure health check supports the identification and management of existing medical conditions for departure.
13. Please indicate if you attended a departure health check (DHC) prior to departure.
14. If yes, please indicate your level of satisfaction with the assistance received below.
15. If no, please indicate the reason
IOM Resettlement Assistance
IOM provides resettlement coordination and travel assistance to government funded humanitarian migrants free of charge and Migration Coordination Assistance to self-funded migrants in exchange for a service fee.
16. Please indicate which types of assistance you, and your family received from, or organized by, IOM. Please indicate your level of satisfaction for each type of assistance received.
17. If yes, please indicate your level of satisfaction with the programme delivery by circling below.
18. Please indicate if you were aware of IOMs policy and where you could report an incident or complaint.