Travel assistance

Concessional airfare and baggage allowance to the migrants coming to Australia and New Zealand

If you are a new migrant settling to Australia or New Zealand, IOM offers you discounted fares and concessional baggage allowance on carriers operating from/to Australia covered under IOM global agreement.

IOM can assist you if are the first-time settler to Australia and New Zealand with the following visas:

  •  Humanitarian visas
  • Family visas
  • Skilled migration visas

 

IOM CANNOT assist you if you are travelling to Australia or New Zealand for following purposes:

  • Travelling to Australia or New Zealand as tourist
  • Working Holiday
  • Travelling to Australia or New Zealand with anyother short-stay visa

Step 1: Quote

Before you consider accessing to IOM services, Please contact IOMAustralia@iom.int  so that IOM can provide you with the quote and baggage allowance.  Please contact IOM and request for a quote as soon as possible, or at least three months before the visa expires.

Step 2: Booking request

Once you agree with the quote, please email the below items to IOMAustralia@iom.int

  • Copy of the letter of visa grant from the Department of Immigration and Border Protection or Immigration New Zealand.
  • Completed Case Detail Sheet
  • Scanned copy of the passport of each passenger

Step 3: Booking

IOM will come back to you with the provisional booking.  If there is no seat available on the day you specified on the form, you will be advised of alternative options before the booking is finalised.

Step 4: Payment

Once the booking is accepted by you, IOM will send you the payment advice which also includes various payment options. 

Step 5: Ticketing

When the payment is received, IOM will issue the tickets and email them to you. 

 

Frequently Asked Questions:

No, IOM can only help you increase the baggage allowance on the flights booked an ticketed through IOM.

You can make the payment by electric fund transfer, bank cheque, or money order. You can also make the payment to the IOM office closest to you.

You can make the payment by your own, or through your proposers or friends in Australia.


If you did not use IOM services for the initial entry and your second travel is your settlement travel, you can access to IOM services.


If you did not use IOM services for the initial entry and your second travel is your settlement travel, you can access to IOM services.

No, IOM can only assist you with the discounted ticket and more generous check-in baggage. You need to contact the local cargo company.

Yes you can change the flight, subject to the conditions and availability.

As a rule, if the travel is cancelled after payment has been received, IOM will refund the full amount of airfare less cancellation penalty incurred by the airlines. We will retain the service fee as an administrative charge

Voluntary stop-over is not permitted for the travel under IOM auspices.